Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Could you please disable the Rank Math plugin and try to replicate the steps you took to delete comments? Do let us know how it goes, So that we can help you further if needed.
Looking forward to helping you. Thank you.
Well I already re-deleted the comments. They seem to have stayed deleted this time as well as the settings I set in my theme again.
It was about 8 hours or less between when I deleted the comments the first time & they undeleted & the other things were undone.
I’m not sure what else of my work was undone. I’ll have to investigate further.
Should I disable RankMath every time I work on my site?? I feel like this is a very strange issue.
I’m getting more errors: see it says Rank Math
[Fri Jul 09 10:37:18.088681 2021] [:error] [pid 22569:tid 140014597486336] [client 172.91.204.243:52570] [client 172.91.204.243] ModSecurity: Rule 7f57c35524e0 [id “932140”][file “/dh/apache2/template/etc/mod_sec3_CRS/REQUEST-932-APPLICATION-ATTACK-RCE.conf”][line “413”] – Execution error – PCRE limits exceeded (-8): (null). [hostname “finallyfamilyhomes.org”] [uri “/wp-admin/admin-post.php”] [unique_id “YOiJTsfVd6H-enga4kdEpAAAAAE”], referer: https://finallyfamilyhomes.org/wp-admin/admin.php?page=rank-math-options-general
Hello,
The error suggests more like a modsec issue, thus blocking the request. Could you please allow that specific request URI through your security software/plugin? Also, you can get in touch with your host for the same.
Do let us know how it goes so that we can troubleshoot the issue further.
Hi..
I have reset the keyword & text in Rankmath for my post 3 times now. A few hours later it’s undone.
Do you have thoughts on this? it seems to be the same issue.
I’m reaching out my host again.
Hello,
If you’re unable to save keywords or metadata on your site, you can check if you have any firewall blocking our request. Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps.
Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
