Hello,
There are no failed cron jobs. Only pending ones. If I run them, everything is OK. But It’s a bit inconvenient to do that every day to make RM fetch data from SC.
I’m ok with RM showing data for one week and fetching data once a week. But it adds one day each day to the diagrams and shows “0” as volume of keywords, clicks and impressions. And then, every 6 out of 7 days RM shows diagrams that are false (as it counts those zeros and divides numbers into 7 days). Only once a week Rank Math is useful fully, as diagrams look properly.
Is it the way you want Rank Math to work in Free version? Or the cron jobs should run more frequently?
Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’ve added new sensitive data.
Hello,
Thank you for your reply.
Everything seems to be looking good, In the Cron section there are no failed jobs and there is a pending Rank Math scheduled action and that too was expected. It should run on 2021-07-01 and, if that doesn’t go as planned, Do let us know so that we can troubleshoot the issue further.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
So it is designed to wrongly count statistics for 6 out of 7 days of each week? Only 1.07 it will show properly counted statistics. And then for the next 6 days app will not be fully useful? That was your idea to make it that way? I just want to be 100% sure.
Hello,
The plugin is not counting the statistics wrongly, but since the import of data in the Free version is designed to be done once a week, only when the new data is imported you see the statistics for the last 7 days reflecting on the graphs.
This is the expected behavior since there’s actually no new data coming into your website for 7 days after the action is run.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Ok. It shows them wrong. It shows that I have my search impressions (and other) decreasing (and shows the exact number). So… it counts zeros to make those comparisons.
For example it counts one day with data taken from GA and 6 days with zeros, and compares it with previous 7 days where data was taken from GA.
I just wanted to know if it is designed to be like that. Now I know it is.
For me, personally it would be clearer if it would show data for one week for the last 7 days that app has actually fetched data from GA. And change that on next Monday (whatever day it would be). Not to show inproper statistics for 6/7 days. Or – if premium – 2/3.
I thought it works wrong. That there is a bug.
Thank you for your patience and time. Have a nice evening!
Hello,
Thank you for getting back to us.
The data is fetched only within one day after the period of 7 days is complete. You should be able to see the data on the days which you have imported. If you are seeing zeros on certain posts then it means it does not have data during that timeframe.
Hope this clarifies your query. If you have any other questions please let us know.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
