Hello,
Thank you for reaching out to us regarding the payment issue you encountered. We apologize for any inconvenience this may have caused.
When facing payment issues like the one you described, it’s essential to ensure that all the necessary conditions are met for a successful transaction. Since you mentioned using PayPal and encountering a declined payment, here are a few steps you can take to troubleshoot the problem:
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Check Your Current Location: Ensure that the country selected during the payment process matches your actual location. Sometimes, selecting the correct country can resolve payment issues.
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Turn Off VPN or Proxy: Disable any VPN or proxy services that might interfere with the payment process. VPNs can sometimes trigger security measures that lead to declined transactions.
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Ensure Your Card Supports International Payments: Confirm that your credit or debit card supports international payments in US dollars ($) and subscription-based transactions.
If after following these steps the issue persists, we recommend contacting PayPal to inquire about the specific reason for the declined payment. They can provide insights into why the transaction was unsuccessful and help you resolve the issue from their end.
If you encounter any further difficulties or need additional assistance, please feel free to reply to this ticket, and our support team will be more than happy to assist you further.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Looking forward to helping you resolve this payment concern.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Why Does Rank Math Charge VAT/GST? » Rank Math
Rank Math Refund Policy » Rank Math
didn’t accepted and show me An unexpected error occurred, and we are not currently able to accept payment.
when i want to pay now tells me We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
