Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
You mentioned you’re using the Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please confirm if you are using the location that you have created on the page that you have shared? We can’t access the page as it shows a prompt to enter the login details.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Oh sry that was the staging site where i tried the multiple locations.
We have a live site of that version too that would be here: https://www.steinbock-partner.de/arbeitsrecht/
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I included the login data to our staging platform.
Hello,
I checked the schema on your staging site with the Google Rich Results test and it validated without issues. I added a link to the test results in the sensitive data area. Please may you verify if you still need help fixing the schema.
Regarding your subscription. Your subscription invoice is under a different account than the one you used to open this ticket. I have included the email address for your Rank Math BUSINESS account to the sensitive data. Next time you need support you can login to the forum with the BUSINESS account email address. Alternatively, we can merge the two accounts for you. Just specify which email address you’d like to use going forward.
Hope that helps.
Please let us know if you have questions.
Hello,
Since we didn’t hear back from you we would like to get clarification on what you want to do regarding the account.
Do you want us to merge the accounts? If so what is the preferred email address to keep using with the Business subscription?
Looking forward to hearing back from you.
The problem is with merging the accounts that i’m the dev of the site and the plugin was bought by my supervisor. So he used his mail to buy the plugin. But i can’t access his account to open up support tickets.
I tried the validator on the live site (which had the same settings) and there it shows 13 times the same location. I will add the WP account to the live site and add the site address into the sensitive data. Could you please look over https://www.steinbock-partner.de/arbeitsrecht/ there.
I also got another problem with creating my own schema template with multiple locations should i open another ticket for that?
Hello,
I checked the page that you have shared and the location is only being added twice in the Schema: https://search.google.com/test/rich-results/result/r%2Flocal-business?id=yy5sxFKyabkXK5x97r2g-Q
Please clear the cache of your site and check again.
Let us know how that goes. Looking forward to helping you.
We solved the mark up now.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to assist.
Thank you.
