Why is My Account Not Showing the Pro Version?

#436354
  • Resolved Helen

    1 year, 9 months ago

    Rank Math pro

    Hi,

    I just paid for RankMath Pro now. However, it’s still showing only the free version on my account.
    Can you please check on that?

    Thank you

    Regards,

    Helen

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account? Also, please share the email address you have used upon purchasing.

    You can add them in the sensitive data section

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Helen

    1 year, 9 months ago

    Rank Math pro

    I thought I purchased using h*******@p*************, which is the correct account. However, after purchasing, it seems to show that I purchased using h****@h***************, which is NOT the one I want to use.

    I just forwarded my receipt to s******@r*********** now. Please let me know when I’ll be able to use RankMath Pro with h*******@p*************, since I have multiple websites connected using h*******@p*************

    Thanks

    Helen

    Jaideep Asrani

    1 year, 9 months ago

    Hello,

    We are closing this ticket as we have already merged your accounts and replied to your email. Please check the reply there.

    Please don’t hesitate to open a new ticket in case you need our assistance with anything else.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Why is My Account Not Showing the Pro Version?’ is closed to new replies.