Why is it asking me to upgrade when I already have the pro version

#391110
  • Hi,

    I was trying to reorder my keywords so I didn’t have to retype them all as I wanted to change the main keyword and I get a popup saying that I need to upgrade to be able to do this.

    I already have the pro version?

    Can you help please?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We checked and you’ve recently purchased Content AI credits. Please note that it is different from the PRO subscription of Rank Math.

    If you’ve already purchased the PRO subscription, it seems like you purchased it with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Please see Order Information below

    Rank Math Team

    Hello Marcia Grahame,
    Thank you for your purchase. Below is your product delivery information.
    Manage Your Orders

    Your Order
    PRO Subscription
    Subscription renews every 1 year. Next charge: 26/1/23 (USD 64.90).
    Full Terms and Subscription Management
    USD 59.00 x 1

    Charges will appear on your bill as PP* FS rankmath
    Order Reference: RANKMATH220126-4277-86117
    View Invoice
    Tax: USD 5.90
    Total: USD 64.90

    You have received this email after an order made through FastSpring – an authorized reseller.

    These are the Rank Math plugins active on my website

    Rank Math SEO
    Deactivate | Settings | Setup Wizard

    Version 1.0.88.1 | By Rank Math | View details | Getting Started | Documentation
    Disable auto-updates

    Rank Math SEO PRO
    Deactivate

    Version 3.0.11 | By Rank Math | View details

    Hello,

    It seems like you purchased the subscription with the email address in the sensitive data section of this ticket.

    The account with which you’ve posted this ticket is linked to a similar email ID with Gmail instead of outlook. You can check the free account email ID in the sensitive data section.

    If you wish to get both accounts merged, please let us know your preferred email address.

    Looking forward to helping you.

    Than kyou.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Please let us know how that goes.

    I still cannot swap the position of keywords, I will just retype them.
    Thanks for your help though.

    Hello,

    We are glad that we have addressed your concern.

    About the reordering keywords issue, we have already fixed it internally and will be available on the next update release.

    If you would like to try that on your website, you may need to upgrade the plugins to the Beta version by following this guide: https://rankmath.com/kb/version-control/#beta-updates

    Looking forward to helping you.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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