why is gravatar loading?

#413608
  • Resolved Cemil
    Rank Math free

    Hi. I’m disable avatar. But whenever I update the rank math plugin, it re-enables this setting. i think this is a bug.

    I disabled the avatar again. But still the resource is also loading. How can I unload this? thanks

    sample source code

    script type="application/ld+json" class="rank-math-schema">{image":{"@type":"ImageObject","@id":"https://secure.gravatar.com/avatar/2038771c0a6346690c7c6cdd87558054?s=96&d=mm&r=g","url":"https://secure.gravatar.com/avatar/2038771c0a6346690c7c6cdd87558054?s=96&d=mm&r=g","caption":"aliozdemir","inLanguage":"tr"},"worksFor":{"@id":script>

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you are referring this setting WordPress > Settings > Discussions > Avatars?

    I tried replicating the issue by updating my own Rank Math plugin on my local WordPress installation but it doesn’t affect the Avatar settings.

    If the issue persists, kindly share an affected page/post URL with us so we can take a closer look.

    Looking forward to helping you on this one.

    Cemil
    Rank Math free

    Yes. WordPress > Settings > Discussions > Avatars

    my setting https://www.hemenpaylas.gen.tr/images/2022/07/01/setting.jpg

    but still the gravatar link is loading in the source.screen shot

    https://www.hemenpaylas.gen.tr/images/2022/07/01/ss.jpg

    thanks

    Cemil
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Cemil
    Rank Math free

    When copy-pasting, another sentence appears by mistake. Can you delete the top sentence?

    Cemil
    Rank Math free

    hello?

    Hello,

    As requested we have deleted the top message.

    For the issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Cemil
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas
    Rank Math business

    Hello,

    We are getting a 403 error when trying to log in to your website.

    Check the screenshot in the sensitive data section.

    Please disable the Firewall or if you have geo-restrictions, you can temporarily disable them for India, Portugal, and the Philippines.

    We look forward to helping you.

    Cemil
    Rank Math free

    I checked and there is no problem. Firewall is not active. I tried with VPN. See screen shot https://www.hemenpaylas.gen.tr/images/2022/07/03/ss.jpg

    Hello,

    To retrieve this we use the default WordPress function get_avatar_url() and since that is returning a valid value we use this to add the image of the author to the Schema markup.

    This can be removed from the Schema markup with the following filter:

    
    add_filter( 'rank_math/json_ld', function( $data, $jsonld ) {
        unset($data['ProfilePage']['image']);
        return $data;
    }, 99, 2);
    

    Don’t hesitate to get in touch if you have any other questions.

    Cemil
    Rank Math free

    Why is rankmath still using it when the avatar is deactivated? I don’t think this is true.

    Hello,

    We use the function that we mentioned to add the image property to the Person Schema which is a recommended property, although not required.

    If you would like to remove this you need to use the filter we mentioned in the previous reply.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘why is gravatar loading?’ is closed to new replies.