Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
This is something we can’t control and it could be that BitNinja saw our plugin as malware which could be just a false positive report from their end.
In this case, you can get in touch with your web host and ensure that BitNinja whitelists our API route that handles the saving process. https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how this goes. Looking forward to helping you.
Hi Jeremy
thank you for you reply
Yes I agree with you and I have forwarded your API link to the Hoster
It has been a wasteful and frustrating event as I haven’t been able to complete my setting up of RankMath since 36 hours now and they have sent me a Malware scan report with 300 entries but I have scanned my sites using Malcare which reports no malware and Wordfence which only reports my plugins that need updating
I am still waiting for their “Engineer” to resolve the issue after many emails
I will keep you informed thank you
Hi Jeremy
I sent your instructions to my Hosting Provider and within 1 day I got their reply
“We have disabled the Mod_Sec firewall rule 930120 for *amztrafficandconversion.com/wp-admin/* , Which triggers your IP address blocking”
and now the false blocking has been fixed
thank you for your help, I can now resume my setting up of rank math
cheers
Wolfgang
Hello,

Thank you for the update.
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.
