Hello,
Thank you for reaching out to us. We apologize for the inconvenience you are experiencing while trying to purchase our service.
When your credit card is declined during a purchase, it could be due to various reasons. Here are some common troubleshooting steps you can take:
- Ensure that your credit card supports international payments in USD.
- Make sure your card allows subscription-based payments.
- Check if you are not using a prepaid card.
- Verify that international payments are enabled on your card.
- Confirm that your IP is not using a Proxy or VPN.
If you have checked all the above points and the issue persists, we recommend trying another credit card or contacting your bank to understand why the payment is being blocked. You can request them to approve the transaction from their end.
If the problem continues, please provide us with more details or a screencast of the issue using a tool like Loom so we can assist you further.
We appreciate your patience and cooperation in resolving this matter.
Looking forward to assisting you further.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
