Hello Lars,
I apologize for the inconvenience you are facing with your Rank Math Pro subscription auto-renewal. It seems like there might have been an issue with the auto-renewal process.
To address this concern and reinstate your auto-renewal at the price you signed up for in 2022, I recommend reaching out to our support team directly by sending an email to s******@r*********** or by opening a ticket on our Support forum using the following link: Open a Support Ticket.
Our support team will assist you promptly with resolving the auto-renewal matter and ensuring that your subscription is updated correctly.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Rank Math Support Team
Sources:
🛍 Spring Sale! – DISCOUNT + 2x Benefits
Rank Math Refund Policy » Rank Math
Rank Math Refund Policy » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting support.
All the subscriptions, even the old ones are being updated to reflect the new pricing structure and the same was true for your PRO subscription.
However, the issue for the auto-renewal not going through is different from the pricing as your subscription was canceled on September 2023, meaning that it remained active only until the next renewal date of April 6th.
Our records indicate that the cancellation happened on September 2nd, and there is no indication of it being done by our team.
To regain access to the PRO features you would need to purchase a new subscription from the current pricing page here: https://rankmath.com/pricing
Don’t hesitate to get in touch if you have any other questions.
Hello,
To purchase a new subscription, I wouldn’t have to contact support for that.
Well, I also didn’t stop the subscription, so it must have been a mistake.
Anyway, in that case, I find Rankmath Pro with the new pricing a bit expensive. This also takes into account that I had a long-time problem activating the Pro plan on two of my 3 websites (see earlier tickets). And considering the fact that some features don’t work properly, like automatically adding Alt description to images, a feature I activated, but this never worked on any of my sites. I always have to add these manually.
Thank you, but I’ll look into some alternative SEO plugins available to give them a try.
Best regards,
Lars Nelissen
Hello,
Sure that is fine. But if you’re still using the Rank Math plugin we’ll be happy to help investigate the issues you raised.
We should also mention that, despite the price changes, Rank Math remains one of the most affordable SEO plugins available in the market, and it is still cheaper than Yoast and AIO SEO, while offering better results. We believe that these changes will help us to be sustainable in the long run.
Thank you for your understanding.
