Hello,
We apologize for the inconvenience you are facing. Unfortunately, I cannot view the content of external links like the one you provided. If you could provide more details or context about the message you received, I would be happy to assist you further.
If you have any screenshots or error messages you can share directly here, please do so, and we will do our best to help you resolve the issue.
Thank you for reaching out to us!
Sources:
Content AI – Your Personal AI Assistant by Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
How to Setup Rank Math SEO Plugin Properly
How to Set Up Redirections » Rank Math
La réponse est stupide, alors que j’ai fait l’effort de joindre une capture par Imgur.
Il est d’ailleurs aberrant que ce site ne dispose pas d’une fonction de fichier joint.
Et bien cette réponse n’est pas plus instructive, c’est à désespérer de Rank Math > je ne suis pas satisfait de l’assistance !!!
Alors que Google site kit affiche correctement les vues, pourquoi ce n’est pas le cas avec Rank Math ?
https://imgur.com/gcpAxJG
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ignore the previous replies. For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/
If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.
1. At first add the following filter to your website:
add_filter( 'rank_math/analytics/log_response', '__return_true' );
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
This is how it should look like:
When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.
Let us know how it goes. Looking forward to helping you.
Thank you.
Bonjour,
Merci pour votre réponse.
Préalable, il faut dire :
– je n’ai pas vos compétences
_ je ne parle pas anglais
> en conséquence, quand je vois que vous donnez un lien en anglais avec 7 étapes à réaliser, je pense que vous vous mettez pas à la place d’un utilisateur français dépourvu.
Cordialement !
Hello,
In this case, we can do those troubleshooting steps on your site by logging in.
For us to do that, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Je maintiens que pour moi il est très dur :
– de gérer un problème technique
– de gérer la langue anglaise.
D’autant qu’il est regrettable comme une grande marque comme la vôtre, n’ayez pas de possibilité, possibilité de joindre un fichier et qu’il faille passer par IG.
https://imgur.com/a/fQj9u5b
Je ne comprends pas pourquoi je ne peux pas avoir accès au menu déroulant.
Je maintiens que pour moi il est très dur :
– de gérer un problème technique
– de gérer la langue anglaise.
D’autant qu’il est regrettable comme une grande marque comme la vôtre, n’ayez pas de possibilité, possibilité de joindre un fichier et qu’il faille passer par IG.
https://imgur.com/a/fQj9u5b
Je ne comprends pas pourquoi je ne peux pas avoir accès au menu déroulant.
I maintain that for me it is very hard:
– to manage a technical problem
– to manage the English language.
Especially since it is regrettable as a big brand like yours, you don’t have the possibility to attach a file and you have to go through IG.
https://imgur.com/a/fQj9u5b
I don’t understand why I can’t access the drop-down menu.
Hello,
We deeply apologize for that but we are instructed to communicate only in English since that is the major language of the Rank Math user base.
Our documentation comes in English as well because of that reason. You can use the Google Translate extension in your browser so you can translate all the replies in this ticket and our documentation as well.
With that said, to make this easier for you, you can share with us WP login here so we can check the issue closely with your Analytics.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
