whitelisted domains – still showing as nofollow

#786921
  • Belinda Coker

    1 week, 5 days ago

    Rank Math free

    Here is an example of whitelisted domains not showing http://soultreader.com/wp-admin/post.php?post=630&action=edit

    The domain https://parks.tas.gov.au is whitelisted but none are syncing, for several references to this domain This is just one example – please can you check I am doing this right?

    I have followed the instructions many times, but still they are not showing as whitelisted

    Please do not just copy and paste the instructions – your bot has given me the instructions plenty of times. I need a human to tell me what I am doing wrong

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 week, 6 days ago

    Hello,

    I apologize for the inconvenience you are facing with the whitelisted domains still showing as nofollow. I understand that you have whitelisted the domain https://rankmath.com/kb/fix-sitemap-issues/ but the links are not syncing as expected.

    To troubleshoot this issue, please ensure the following:

    1. Nofollow External Links Setting: Make sure that the “Nofollow External Links” setting is enabled in Rank Math. If this setting is disabled, the whitelist will not have any effect.

    2. Correct Domain Format: Verify that you have added the domain in the correct format. Rank Math can understand various domain URL variations, so ensure you have added it correctly.

    3. Save Changes: After adding the domain to the whitelist, scroll down to the bottom of the page and click on the “Save Changes” button to ensure the settings are saved.

    If after checking these points, the issue persists, please reply to this ticket, and a human agent from our support team will further investigate and assist you in resolving this matter.

    Thank you for your understanding and patience.

    Sources:
    Score 100/100 With Rank Math Post Tests » Rank Math
    How to Nofollow Specific External Links in WordPress With Rank Math SEO » Rank Math
    Rank Math General Settings
    Rank Math Sitemap Issues and Their Fixes » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Great

    1 week, 5 days ago

    Hello,

    Thank you for contacting Rank Math support.

    The link you shared is to the Edit screen of your post. Please share access to your website so we can help investigate this issue.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Viewing 2 replies - 1 through 2 (of 2 total)

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