While Activating the rank math can not update the pages

  • Hi, there I have a problem on my website after activating the new version of rank math. I can not create a page or modify the page
    Once I modify the page it’s showing Page not found an error even if I create a new page also showing the same error can not make preview also

    When I deactivate the rank math plugin it’s normal on my site.

    You can see the video. What I’m trying to do in the page and what is getting error
    https://drive.google.com/file/d/1twtApY8hw3h0NC0Lq4Noy_h0SsMSF1of/view?usp=sharing

    looking for the best result
    Regards
    Rafilathif

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We are currently checking this and we will be in touch in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Thanks, I’ll wait for the fix

    Best regards

    Hi,

    When going for a health check, I can see that you have issues withe the REST API on your web server.

    https://i.rankmath.com/R1EN0w

    Please talk to your web hosting provider and ask them to enable it for you.

    That might fix the issue you are facing.

    I did this with all plugin disabled:
    https://rankmath.com/kb/check-plugin-conflicts/

    And Rank Math works fine.

    That suggests there is an issue with one of the plugins or the theme you have enabled. There were just too many for me to check so you have to do that yourself.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    I have contacted with hosting team they said they are not preventing the API functionality see their replay
    https://snipboard.io/xs1NuZ.jpg

    Honestly, I’m telling you I don’t have any idea about REST API

    please help me to solve this error

    Thanks

    Hello,

    Thank you for contacting Rank Math today.

    This issue does not replicate on the latest update. Could you please test this and confirm if it is resolved?

    Looking forward to helping you. Thank you.

    ​​​​​​

    I have updated and checked that still, the problem exists on my site
    I have tested on live site plugins updated as of last revision.

    Best regards
    Rafilathif

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I attempted troubleshooting on your staging site and I ended up with an error that has been forwarded to your email. Would you please share the error as it is so we can look further.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Same error What I mention above I have already shared the login details for my Live site. Please login there and activate the rank math then refresh the home page Or create a new page do test for the preview then you will see the Page not found an error

    Best regards
    Rafilathif

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to replicate the issue. I have forwarded to the dev team and they will be coming up with a solution soon. Your patience on the matter will be highly appreciated.

    Looking forward to helping you. Thank you.

    Hello,

    We tried to replicate the issue locally and were not able to do so,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let me know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Thank you.

    Hi there,
    I have followed the instruction
    I did the troubleshoot with All theme and default theme I have activated only Rankmath plugin and theme other plugins are deactivated still I can see the error page not found

    Please watch the screen recode for my activity
    https://drive.google.com/file/d/1xQHYMPsCjEF6p7x4EXcWPOgXQRIRD7db/view?usp=sharing

    Best regards
    Rafilathif

    Hello,

    The homepage on your site had 410 Redirection rule selected in the Post Metabox >> Advanced Settings which was causing the problem. I logged into your site and disabled the Redirection. That seemed to have fixed the issue. Can you please confirm?

    PS: I couldn’t access the staging site, so I made updated the homepage on the live site. I have deactivated the Rank Math plugin again, please activate it before checking.

    I hope that helps.

    Thanks for the fix its work.

    Best regard
    Rafilathif

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

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