Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Could you please let us know what email ID you used to make the purchase? Or, you can share the invoice ID you must have received via email when you made the payment.
If neither of those is available, please share the last 4 digits of your card or the last name you used while making the purchase so we can look up your purchase.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
