whenever I’m activating rank math, my elementor editor is not opening.

#299582
  • Resolved Mohd Sohail
    Rank Math free

    whenever I’m activating rank math, my elementor editor is not opening. My websites PHP values are also high. Please resolve this issue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    I logged into your website’s admin area but I was unable to replicate the issue. The posts are opening fine in Elementor when Rank Math is enabled.

    You can have a look at the screencast in the sensitive data section of this ticket.

    If there’s a specific post/page/CPT with the issue, then please share its URL so that we can investigate further.

    If that’s not the case, then please clear your website and browser’s cache and see if that fixes the issue.

    Let us know how that goes.

    Thank you.

    Hey, I changed my theme and the problem was gone. I was using the Kadence theme and now I switched to Astra. But why did this happen with Kadence, can you please make it work with Kadence as Kadence was perfect for my website.

    Hello,

    As we haven’t received any incompatibility issues with Kadence, Elementor, and Rank Math so far from our users. We can’t assume that the issue stems from Rank Math.

    Could you please install the Kadence theme on your website so we can further replicate the issue and provide a much more reliable solution/advice?

    Looking forward to helping you with this one.

    Hey, I reinstalled the Kadence theme, Please have a look at it again and now It started working but before, It was not working, If you can please check on your side too. Thanks

    Hello,

    Thank you for installing the theme for us to check.

    Upon checking, the Elementor does work fine, and no issues when editing it.

    The issue you are experiencing before might be just a temporary issue that solves itself.

    If it happens again, please do let us know and share the server error logs with us so we can further determine what’s causing the Elementor editor to not work.

    Looking forward to helping you.

    Thanks for the help. Really appreciate it

    Hello,

    It’s our pleasure to help you. We are super happy that we could address your concern.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

You must be logged in to reply to this ticket.