When I try to put AI content using AI Insert button, my edit product get crashed

Hello,

Thank you for reaching out to us and sorry to hear about the issue you are facing with adding AI-based content using the insert button in Rank Math.

To resolve this issue, please ensure that you have refreshed the credits for Content AI. You can do this by navigating to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits. Here’s a screenshot for reference:

After refreshing the credits, try adding AI-based content again using the insert button. This should help in resolving the crashing issue you are experiencing.

Please give it a try, and if you encounter any further difficulties, feel free to let us know so we can assist you accordingly.

Thank you for your patience and cooperation.

Sources:
Content AI Overview » Rank Math
How to Become a Content Editor Power User » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
Content Analysis Tests for Product Pages » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

This is a known issue which we have shared with our developers and they are working on a fix that will be released in the next update.

For now, to fix the issue on your site, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

Here’s is how you can share your WordPress login URL by using the “Temporary Login Without Password” plugin: https://i.rankmath.com/v/BbufYj

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We would appreciate your kind patience regarding this issue.

Please don’t hesitate to let us know if you have any other questions.

Thank you.

Hello,

We already shared the issue with our developers. As soon as we get some updates, we’ll make sure to let you know here.

We would really appreciate your kind patience regarding this issue.

Please don’t hesitate to let us know if you have any other questions.

Thank you.