WhatsApp Thumbnail not Showing

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  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    For some reason the WhatsApp share button does not work for me, clicking it has no effect when I test your posts but the Facebook and Email buttons work as expected on my end and the OG image is displayed when sharing the post.
    I have gone ahead and inspected your page source and plugin is working as expected since the share image is available on the page as shown below:
    IMG

    I would suggest that you get in touch with your theme author or if this is a third party plugin reach out to them about the non-working WhatsApp button and missing featured image.

    I hope this info helps. Thank you.

    ​​​​​​​

    Hello,

    I wanted to add that if you add an OG image that is more than 300kb in size, WhatsApp will not show it in the app as per their internal policy.

    Please make sure the image is not more than 300 kb in size.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘WhatsApp Thumbnail not Showing’ is closed to new replies.