Whatsapp: Featured image not showing

#192819
  • Hi, It shows on facebook and other social media but not on whatsapp.
    This started when I started using Rankmath.
    I do use auto optimize, async js and w3 total cache – have checked your knowledge base and followed the instructions to no avail. Kindly assist, as my main method of marketing is going to be whatsapp.

    Many thanks,
    Wabi

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    I tested your website using Facebook’s Debugger Tool, and the image is partially displayed. Also the response code is 206 (partial content).

    Upon inspecting your website’s source, I found that the dimensions of the og:image is 1080 x 1080.

    Please have a look at the screenshots available in the sensitive data section of this ticket.

    The recommended dimensions are 1200 x 630, you can set the image of the recommended dimension to fix the issue.

    Please also use the recommended dimensions for the default OpenGraph thumbnail. You can set it from your WordPress admin area > Rank Math > Titles & Meta > Global Meta > OpenGraph thumbnail.

    Hope this helps.

    Thank you.

    See if you can help me. I enabled Mod Deflate and all Google PageSpeed ​​options on the server. After that, the links made available on WhatsApp no ​​longer load the thumbnail. Facebook is normal. Would Rank Match have any incompatibilities with them?

    Hello,

    I checked the og:image and it looks like the image is more than 300 KB in the size. Please note that the maximum size WhatsApp supports is 300kb. Please use a smaller one.

    Once done, clear the website cache and check again.

    I hope this helps. Looking forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)

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