Hi Pablo,
Thanks for getting in touch with us.
WhatsApp doesn’t support images bigger than 300kb.
Please use a smaller image and lower the image size as well.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi Todd,
Looking closer, when i change the lesson featured image the meta og:image doesn’t change.
Now, i have this featured image setted on the backend:
https://pablomonteserin.com/wp-content/uploads/2020/06/photon2.png
But the og:image tag points to the old image:
<meta property=”og:image” content=”https://pablomonteserin.com/wp-content/uploads/2020/05/curso-phaser-js.png”>
<meta property=”og:image:secure_url” content=”https://pablomonteserin.com/wp-content/uploads/2020/05/curso-phaser-js.png”>
I have deleted this curso-phaser-js.png image using the ftp, but wordpress still doesnt get the new image
Hi,
Could you please remove the featured image and then add it again?
Alternative, you can add a custom image in the Social tab:
Social tab in Classic Editor: https://i.rankmath.com/JKsysq
Social tab in Gutenberg: https://i.rankmath.com/7RwcTo
Let us know how it goes.
Hi Todd,
I have removed the featured image but, the image meta tag is not updated.
I have setted the featured image using the social link of rank math but i get this error:
https://i.imgur.com/loDDuP4.png
I then remove the wordpress featured image and i just have the rank math social image setted, and the error dissapear. But when i share the link on whatsapp, i cannot see the featured image.
If the only way to get tis working is to use the rank math social link, i dont like it so much, because i would need to unset all the featured images of my site to set the rank math social image in replacement.
I deativated all plugins on my site. Only these was working when i made a test:
– permalink manager pro
– sensei lms
– restrict content pro
– rank math seo
But it doesn’t worked for me.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
