Website url

#429571
  • Hey

    Hope you’re well

    I’m using rank math but it doesn’t seem to be updating the page url when I update and save it?

    For example on this page I have renamed it “refrigeration” and that’s what shows on my rank math plug in but it hasn’t saved and instead shows as

    https://directappliancesonline.co.uk/?page_id=32810139245

    This seems to be occurring on a lot of pages too

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    There may be another plugin that completely modifies the permalink. Can you please confirm?

    Also, we would like to further check on your settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I tried to log in to your website but it seems you have 2-factor authentication.

    Can you please disable 2FA temporarily so we can check?

    We look forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)

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