Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please note that all of the data you have already configured in Rank Math are saved in your database, so there shouldn’t be any data loss upon deactivating the Rank Math plugin temporarily.
To determine the root cause of the issue, please activate Rank Math and install the plugin Query Monitor to the affected website and look for slow queries related to Rank Math.
Once done, take a screenshot of the query and share it with us so we can identify the cause of the issue. You can use this tool to upload the image and add the generated link here.
Meanwhile, please set/ensure the following recommended PHP values on your site for troubleshooting (if not yet):
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Let us know how this goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
