Website Not Responding

  • When I type Vietnamese words (ex: mainboard máy tính là gì) in Focus Keywords section, my website freezes and I have to close the browser.

    • This topic was modified 3 months, 3 weeks ago by  Cuong Nguyen.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I cannot seem to replicate this issue on my end. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Wrong input, please check the sensitive data section

    • This reply was modified 3 months, 3 weeks ago by  Cuong Nguyen.
    • This reply was modified 3 months, 3 weeks ago by  Cuong Nguyen.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We have identified the issue and are in the process of releasing an update for it.

    It will be ready very soon.

    We appreciate your patience in this matter.

    Glad you found the issue. Hope it would be fixed soon, it is very confusing.

    I’ve just updated the Rankmath to new version but still get the same problem. Do the new version fix the issue?

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    HI Cuong,

    Thanks for the patience.

    I have been able to reproduce the issue on your site and I have submitted the same to our dev team. We will be investigating this further and then get back to you.

    We appreciate your patience.

    I’ve the same issue can’t edit in visual but in text i can.

    When i create a new post seems not affect this, its something about an option cause this but dunno what option is.

    Was working fine until v1.0.23 for what i can see is TinyMCE.

    Hi,

    We are so sorry about that.

    Could you please:

    1. Delete Rank Math.

    2. Go to Plugins > Add new and upload this one instead?
    https://i.mythemeshop.com/f3AdvJ

    That should solve the problem. Do let us know how it goes.

    It goes well, thank you!

    Hello,

    Thank you so much for confirming.

    We will include this fix in an upcoming update. Waiting for other users’ confirmation as well on this fix.

    If you need assistance with anything else, please feel free to open a new support ticket. We will be more than happy to assist.

Viewing 15 replies - 1 through 15 (of 15 total)

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