Website not connecting to analytics

#260184
  • Resolved Mark Reid
    Rank Math pro

    Hi There,

    Hope you can help.

    I currently have 3 websites using Rank Maths, looking to add more and some with premium.
    2 sites are connected fine to their Google analytics however the 3rd ardenbridge.com is not connecting and of course that site is the most important one, I can’t work out why please can you help.

    Thanks in advance for your assistance,

    Mark.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Ankit
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please kindly check if the Google account is the same as GSC? Also, Check if you have deny any permission which might be causing the issue. If possible you can you please record the process with the tool like loom ?

    Looking forward to helping you, Thank you.

    Hi Ankit,

    Thanks for getting back to me so quickly.

    I have used Loom to capture a video of me reconnecting to the Google Analytics account as well as showing the Analytics account itself.

    Hope it works ok as I’ve not used Loom before.

    Thanks,

    Mark.

    https://www.loom.com/share/910ac709fb114bd7afbe5111b0cf9a18

    Prabhat
    Rank Math agency

    Hello,

    I noticed that the Analytics fields are not saving.

    However, could you please share a screenshot of the Performance Report of 30 days from your Google Search Console account so that we can get a deeper insight into the issue?

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Please find GSC screenshot for last 30 days here
    https://ibb.co/D90yxnq

    Prabhat
    Rank Math agency

    Hello,

    I logged into your website’s admin area and found that the analytics fields are already saved. There was a pending scheduled action. I’ve run it and the data is already getting populated.

    Here’s a screenshot: https://i.rankmath.com/mgAry8

    It would take around 43 minutes to complete the data fetch.

    Hope this helps.

    Thank you.

    Hi,

    Thanks for sorting that

    Please can you explain how you found the problem.

    Much appreciated,

    Mark.

    Prabhat
    Rank Math agency

    Hello,

    When connecting/reconnecting the Google account, the analytics data fetch starts automatically.

    In the loom screencast that you shared, the data fetch had not started so I checked if there was a pending scheduled action under your WordPress admin area > Tools > Scheduled Actions, and I found that the scheduled action for data fetch was pending, so I run it and the issue was fixed.

    Could you please let us know if there’s anything else that we can assist you with or we can mark this ticket resolved?

    Looking forward to hearing back from you.

    Thank you.

    That’s great thank you and yes please mark this as closed.

    Prabhat
    Rank Math agency

    Hello,

    We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Website not connecting to analytics’ is closed to new replies.