website messed up

#453284
  • Resolved Ron
    Rank Math free

    I installed Rank Math on Monday, 9/19/22, and then on 9/20/22, my website home page was/is messed up and i am unable to change it. Can you please have a tech person look at it and see what is causing the problem?

    Currently, it looks like this, https://www.yourgoalsguide.com/
    But it should look like this, Elementor | Home (yourgoalsguide.com)

    I tried fixing it but I can not figure out what happened. I tried loading a previous version but it would not let me. It was fine until I gave Rank Math all those permissions.

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  • Nigel
    Rank Math business

    Hello,

    Thank you for contacting us for help with your website not appearing as expected after installing Rank Math and sorry for the inconvenience this has caused you.

    There may be a conflict with your theme or another plugin. To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Troubleshooting mode allows you to deactivate plugins for yourself (the administrator) while they remain active for everyone else who visits your website. Once you have found the conflicting theme/plugin please let us know so we can investigate further. You can also contact the other plugin/theme support as they may already have a solution for this.

    Hope that helps. Please let us know if you have questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘website messed up’ is closed to new replies.