website lost functionality

#29134
  • Resolved Kim

    4 years, 2 months ago

    Rank Math free

    Hello Rank Math Peeps!

    My sites has lost functionality since I’ve installed Rank Math! The problem seems to be BuddyPress. Even though my site is hosted by Site Ground, it’s as though it’s hosted by WordPress. A black bar with the WordPress icon is now in my admin bar- it wasn’t before. Worse, it’s visible to all viewers!

    Worse than that on an actual mobile (not mobile view, tablet view, etc. from desktop) I’ve lost functionality!
    Most of my pages won’t scroll down, including the home page!

    https://speakgenesis.com

    Pages that DON’T scroll
    HOME
    SPEAKING >
    -Advanced
    -Intermediate
    -Fearful
    -English as a Second Language

    CAREER DEVELOPMENT >
    -Executive Coaching
    -Leadership Development

    Pages that DO scroll
    SPEAKING >
    -Executive Speaker
    -Team Coaching

    SPEECHWRITING
    CONTACT
    BLOG

    In researching the admin bar issue it should be simple! please click on this link. I’ve followed the instructions and “poof nothing happens!”

    https://buddypress.org/support/topic/hide-admin-bar-for-logged-out-users/

    Of course, this doesn’t address the more pressing issue of losing mobile functionality! 50% of my site visitors are mobile.

    I’ve left my site up so that you can see it. It should really be “under maintenance.” I don’t want potential clients to see it!

    Thank you, Rank Math! Please help, I’m stressin’!!

    Kim

Viewing 1 replies (of 1 total)
  • Todd

    4 years, 2 months ago

    Rank Math free

    Hi Kim,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    I will be happy to assist you with the issue you are facing.

    It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘website lost functionality’ is closed to new replies.