Hi Michael,
I’ve cleared all the cache, and unfortunately, I still experience the issue. You can duplicate the results by going to the Pagespeeds Insights tool from Google and check the screenshots that come up: https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fradicalfire.com%2F&tab=mobile
Can you please check again? Thanks!
Hello,
Here is a screencast from my end: https://i.rankmath.com/p2WzR0. Since you are using an AMP plugin, your mobile site is your AMP URL and this is what you should analyze. If you feel it still doesn’t meet your expectations if the same, please share a screencast using a tool like https://www.loom.com of the issue and how it is related to Rank math so we can assist further.
Looking forward to helping you
Hi Michael,
Whether or not the AMP plugin is the only version of my mobile website is up for discussion. Not everyone visiting my site on mobile uses the AMP version, which means that not everyone will see that version you sent.
You’re right, let’s focus on the desktop version for now. Here’s what my site looks like; https://www.loom.com/share/669d30b199bb43a4b4ebabea304b963b
Here’s how I deactivate RankMath and how my site looks ‘normal’ after clearing the cache: https://www.loom.com/share/a04039e237b44ca4a66acdd113518430
Thanks again for your quick response and your assistance!
Hello,
I see the issue on your site. Can you please add your site’s FTP access details in the Sensitive Data Section so we can debug the issue by editing some plugin files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The FTP logins are not working.
Can you please check and share the correct details?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
Our dev team is already taking a closer look into this issue, and we will get back to you shortly.
We appreciate your patience on this matter.
Thank you.
Hello,
I have logged in to your site and spent considerable time troubleshooting the issue. The mobile layout seems to break only when Fallback Behavior in Dashboard >> Rank Math >> General Settings >> Redirections is set to Redirect to Homepage. This is a very strange issue and it is getting too hard to debug this on your live site. Can you please create a staging site where we can debug this issue by deactivating all your plugins and activating the default theme?
For now, I have changed the Fallback Behavior option to Default 404 and that has fixed the issue. Can you please confirm?
Thank you.
Hi Pratik,
Thanks for your reply and your investigation. I’m still in the process of creating the staging website with my host, took a little longer than anticipated on their end.
Can you please let me know if anything changed within the FTP client? I can’t add any pictures to my WordPress platform since yesterday. If you could check following the instructions in this article, that really help me: https://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/
I will follow up as soon as I have the staging login requirements for you!
Thanks,
Marjolein
Hi Pratik,
Sorry for the confusion on my side. It was a hosting problem and not an FTP problem.
I do confirm that my mobile website looks good at the moment. However, my desktop website only changed above the fold. When you scroll to the recent posts, the layout issues persist.
I will let you know once the staging website is complete and provide you with login info.
Thanks again for your effort,
Marjolein
Hi team,
I’ve updated the sensitive data with the login link to my WP staging website. If you need anything else, please let me know!
Best,
Marjolein
Hello,
Thank you for that information.
I’ve forwarded this to our dev team and they will get back to you shortly.
We appreciate your continued patience on this matter.
Thank you.
Thanks a lot for the continuous support from you & the team Reinelle!
Hello,
We are sorry for the delay but we seem to have missed this ticket.
We are not seeing any issue on the desktop website. Can you please share a screenshot of before and after activating Rank Math?
Your staging logins are no longer working so we couldn’t check.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
