Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address. The email account provided (this account) does not have a PRO subscription but does have Content AI credits that will expire on July 17, 2023.
Can you please search and forward a receipt from FastSpring.com so we can locate your PRO account subscription?
Looking forward to helping you.
Hi thanks for this,
Ah perhaps it was the email address; b***********@g********
Many thanks
Ben
Hello,
We have found the subscription in the email account you provided.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hi,
Thank you thats great. However when I sign into rank math on WordPress using either the @homtail or the @gmail email address, it says both are FREE versions not PRO.
Any help would be hugely appreciated.
Many thanks
Ben
Hello,
Thank you for the additional information.
To fix the issue with your Rank Math Pro plugin, you need to do the following steps:
- Delete the Rank Math Pro plugin that you have installed on your website
- Go to rankmath.com/my-account and log in with your Gmail address
- Download the latest version of Rank Math Pro from there
- Install the new plugin on your website and activate it
- Connect your website with your RankMath.com Gmail account
This should solve the problem and let you use Rank Math Pro features on your website. And don’t worry, none of your data would be lost from this process. If you’re still seeing Rank Math Free, please let us know.
We’re sorry for the inconvenience and we hope to resolve this issue as soon as possible.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
