Website Analyzer not working

Hello,

I have checked this issue and it looks like our analysis server is able to reach your site, but sometimes your server sends the response with a delay and the request times out. I would advise you to use cache or any other solution to make your website load faster, especially the homepage. Loading speed is important for good user experience, and it is an essential SEO factor as well.

You can also try changing one line in the plugin to increase the timeout limit. Please edit the following plugin file:
/includes/modules/seo-analysis/class-seo-analyzer.php

Then, change the following line (line number 371):
$request = wp_remote_get( $api_url, [ 'timeout' => 30 ] );

Increase the timeout value to 60:
$request = wp_remote_get( $api_url, [ 'timeout' => 60 ] );

That should make it avoid the timeout issue.

Hope that helps. If there’s anything else, please let us know. Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We look forward to helping you.

Hello,

First of all, please accept my apologies for the delayed response. We always try to attend every support ticket within 24 hours, but due to unfortunate circumstances we could not check the issue on your site within that timeframe. We will do our best to prevent this from happening again.

I have logged in to your site and I can see that the SEO Analysis feature that is accessible from the WP admin area in Rank Math > SEO Analysis is working correctly on your site.

Are you saying it’s only our online SEO Analyzer Tool that is not working for your site? If that is the case, you shouldn’t worry too much about it, since that is just a subset of the tests from the SEO Analysis available inside the plugin (in Rank Math > SEO Analysis on your site).

The issue is happening because of different timeout limits, as I explained in my previous reply. If you really want to make it work, you will have to improve your the loading time of your pages and assets (images/CSS/JS/etc.)

I ran some tests and your site takes around 8-12 seconds to load for me, which is rather slow. The SEO Analyser will also download a couple of asset files as well, and unlike a browser which loads the files in parallel, our analyser will download them one by one, and that adds up quickly.

Hope that helps. If you have any question, please feel free to ask. Thank you.