We detected new post type (Again…)

#41123
  • Hello,

    Getting the following notice:

    “We detected new post type(s) (section), and you would want to check the settings of Titles & Meta page and the Sitemap.”

    After a search for past topics found this solution Past Support Post

    However after taking the advise given in that post and closing the notice it is quite difficult to ignore as it keeps coming back every time the WordPress admin panel is accessed.

    Is there a permanent solution to this issue?

    Thank you

    • This topic was modified 5 years, 7 months ago by ⓅⒺⓇⒾⒶⒼⓄ. Reason: Add Administrator Login Credentials
Viewing 15 replies - 1 through 15 (of 23 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This error is likely as a result of caching on your end. Could you please purge both your server and site and cache and let us know how this goes.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Yes I should have said that I already tried incognito on a different browser with server and browser cache cleared and the issue still appears.

    Hello,

    Thanks for the reply.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi,

    I am sorry but the login are not working.
    null

    Please check.

    You need to read the data I sent you and provide me the detail I asked for.

    Hello,

    Thank you for contacting Rank Math today.

    Our team is spread out in different timezone, could you please temporarily disable the security feature?
    I have however added my IP address on the sensitive data section.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Thanks Michael,

    I understand the different timezone issue, your ip has been added to the firewall for the next time you are able to assist.

    Hello,

    Thank you for contacting Rank Math today.

    I am still unable to access your site, is it possible to temporarily disable this or disable it for rankmath-specific logins if possible.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi,

    I am sorry but the logins are still incorrect.

    Did you test them out in your browser before sharing? Either the username or the password is incorrect.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 23 total)

The ticket ‘We detected new post type (Again…)’ is closed to new replies.