We are searching in database

#95954
  • Resolved Jim Slaton
    Rank Math pro

    On many of our web pages, I can get everything green (good) in Rank Math but there is one error that I can never improve or get rid of and all it says is “We are searching in database”. What is this and how do I improve this to get rid of the error? Here is the screenshot showing you the error: https://ibb.co/FBBpBvM

Viewing 7 replies - 1 through 7 (of 7 total)
  • Sajid Khan
    Rank Math business

    Hello,

    Thank you for getting in touch with us.

    This simply means Rank Math scanning posts on your site. Once it is done, you won’t see that message. This is not a fail nor an issue, everything is running fine on your website, nothing to be worried about.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    No, it has been “searching the database for weeks and is still there.

    Hello,

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If this still doesn’t help then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    I need to know an email & Name to create a temporary password for you.

    Hello,

    You can use this email ID which is the support email of Rank Math:
    s******@r***********

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    That particular test checks your current focus keyword against all previous post’s focus keywords and tells you if you have used the focus keyword before. Removing the focus keyword and adding it again usually fixes the issue.

    Can you please do that and let us know if that fixes the issue? Or, please link us to the post that you showed in your screenshot so we can check.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘We are searching in database’ is closed to new replies.