We are facing the updating error while edit any page After the click on Update

#452168
  • Resolved Fitness Cravers

    1 year, 7 months ago

    Rank Math free

    Thank you for keeping in touch and permitting me to research your website.

    I was inspecting your website and noticed the issue is related to your third-party plugin Rank Math SEO. When I deactivate this plugin, the issue doesn’t occur.

    I have made a brief screencast for you giving an example (without audio): https://somup.com/c3Qq2xUgoe

    As we have no control over coding for third-party plugins, we highly recommend that you report this issue to the support team. They may further troubleshoot and provide any recommendations (or possible fixes) to resolve this issue. If the plugin authors need help from us, they can open an issue on our GitHub account, and our developers will be happy to assist.

    For reference:
    – What do we Support?

    Ref : Elementor Support Said

Viewing 1 replies (of 1 total)
  • Reinelle

    1 year, 7 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘We are facing the updating error while edit any page After the click on Update’ is closed to new replies.