Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a different credit card or PayPal instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
According to the recent RBI guidelines, customers from India cannot have automatic renewals.
For such customers, they would require to manually renew next year.
That being said, the first payment for your upgrade should ideally go through.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
