Video Sitemap error and course sitemap doesn’t show up

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please try to follow the steps below and see if that works for you:

1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp

2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/

3. If the above steps don’t seem to work, kindly apply the following filter to your site.

add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

Let us know how it goes.

Thank you.

Hello,

Thank you for getting back to us. We apologize for the late reply, somehow your previous message got caught in our spam web so we didn’t get it.

Regarding this issue, please try regenerating your Video Schema from Rank Math > Status & Tools > Database Tools > Generate Video Schema for Old Posts/Pages. After that, regenerate your sitemap again by following this video: https://i.rankmath.com/pipRDp

Try this and let us know if it helps, if not then we might need to take a closer look at your website. Thank you for your patience and cooperation

Hello,

Thank you for getting back to us and sharing your login details

After taking a look at your website, we can see that your account is connected to a Rank Math FREE account. Video Sitemaps is a PRO feature, so before going ahead with this, can you please confirm what email address you used to purchase your Rank Math PRO plan?

Looking forward to hearing back from you and helping you investigate this.