Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have been able to locate your payment and it was linked to the email ID we shared in the sensitive data section.
However, we do see the issue with the payment not linked to the correct account and have forwarded this request to the concerned team for rectification.
We would really appreciate your patience while we work this out.
Hello,
We have moved subscription to this account and removed the other one.
Please reconnect your sites to activate Business plan on them.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
