Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Thanks a lot
I could connect to analytics and download the data, i suppose that I found what blocked the plugin, despite that the issue return in adifferent form, I must reconnect to my google account but the data analized and the information are still there without needed to be donloaded again
Hello,
Please clear your cache then hard refresh your browser. if the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Mr Davis thank you,
“Please clear your cache then hard refresh your browser” solved the issue, I’m not considering myself an expert webmaster, so a simple cache clearing is not in my mind yet for solved wp plugin issue. Thank you again
Hi
after a while the connection between the plugin and Analitycs is lost and it’s needed to recconect again, despite that the plugin seems work correctly, the only issue is you must reconnect to the google account
Hello,
Please replace the current version with this one:
https://i.rankmath.com/aGxNMQ
and then connect again. Please let us know if the account gets disconnected again.
Looking forward to helping you.
Thanks a lot,
trying to upload the plugin in the .zip file I received this message “The uploaded file exceeds the upload_max_filesize directive in php.ini.”
I already edit .htaccess and wp-config.php without success, I’m asking to my provider to help me about it
I’ll give you a feedback asap
Hi,
I installed the version you provide me on 2 of 3 my sites for around 2h now
seems all work properly, I haven’t lost the connection with the GAn account since the installation.
The site with the old version continue to work as it does until now, and I don’t upgrade it to observe both version.
Thanks a lot, I contact you in the eventuality I observe new issue
have a nice day
Hello,
That’s great to hear!
The version we provided to you will be released soon as a beta to everyone and then the same files will be included in the final version.
Please keep us informed and appreciate your patience.
Thank you.
Hi,
after a couple of days the issue return in the sites with the beta version, now seems that the connection duration is increased but not persistent, after the reconnection between GA and rank math work seems properly but I need check GA costantly to be sure
the site with the old version work fine without losing connection
could be a theme plugin issue compatibilitty
I gain you more feedback if something new happen
Thanks a lot
To give you more details I send you a screenshot about keyword analisys in the last seven days
the graphic is empty despite that the number and the table of the keyword are fiiled with the data
https://ibb.co/WzhprsZ
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The provided access seems to have expired.
We have released some updates since then, please update the plugin on your site to the latest version then clear your cache and let us know if the issue still persists.
Looking forward to helping you. Thank you.
Hi Mr.Davis
I’m sorry to not replay in 2 weeks, I had some hosting issues
despite that I had seens the last changes during the latest update
Fixed: Analytics disconnection issue happening on some servers
above all this one is what I suffered, so I’ll check daily the plugin finctionality
in case I suffered the same issue again I’ll provide you the tools to check, and if it’ll be necessary I’ll keep the log-in time longer
bes regards
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This reply was modified 3 years, 5 months ago by
Dave.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
