URL Remove base/category base ( Woocommerce ) - Support

Resolved Huy Nguyễn
2 years, 10 months ago

Rank Math free

Dear Rankmath,

I’m using URL Remove base/category base ( Woocommerce ) and get bug:

[moved to sensitive data section]

But a lot of other random urls are still accessible => there is a risk of duplicate content
For example:
[moved to sensitive data section]
…. and any random url, do not automatically redirect to a unique url

Please Update fix bug
Thank you

Viewing 8 replies - 1 through 8 (of 8 total)

Ankit
2 years, 10 months ago

Rank Math business

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

That is not the expected behavior, We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Huy Nguyễn
2 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Huy Nguyễn
2 years, 10 months ago

Rank Math free

Thank you, all my websites using Rankmath get this error

Jaideep Asrani
2 years, 10 months ago

Hello,

Thanks for getting back. Sorry for the delay and any inconvenience that might have been caused due to that.

I was able to replicate the issue on my end. When the Remove Base option is enabled, any other base except the one you have set in the permalinks settings and the product’s category shows the product page.

I have informed the devs about this and they are working on resolving this. I will let you know as soon as the issue is resolved.

We really appreciate your patience in the meantime. Let us know if you need any further assistance.

Huy Nguyễn
2 years, 10 months ago

Rank Math free

Thank you very much
waiting news from you

Jaideep Asrani
2 years, 10 months ago

Hello,

Thanks for getting back.

We will get back to you as soon as we receive any updates regarding this.

Please don’t hesitate to contact us in case you need any other assistance.

Thank You.

Huy Nguyễn
2 years, 10 months ago

Rank Math free

Hello
Please update ticket

Jaideep Asrani
2 years, 10 months ago

Hello,

Thanks for getting back. Sorry for the delay and any inconvenience that might have been caused due to that.

The devs are working on fixing the issue. We don’t have an ETA for it but it will be fixed soon. We will inform you once we release an update with the fix.

You can also keep an eye on our changelog: https://rankmath.com/changelog/, we will be mentioning this when we released an update with this feature.

We really appreciate your patience in the meantime. Let us know if you need any further assistance.

RankBot
2 years, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘URL Remove base/category base ( Woocommerce )’ is closed to new replies.