URGENTLY NEED HELP

  • URGENTLY NEED HELP
    I had shifted from yoast to rankmath….. But when i activate Rankmath then i cant edit my already made post that i made with Divi elegant theme
    The edit page comes when it’s frozen
    am using WordPress 5.4.2 and Divi Theme 4.4.8

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit, else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    am facing the same issue on all my 3 websites

    Hello,

    We have already informed our devs to take a look to your website to try to figure out what is the cause of the issue and give you a solution, they will be on it soon.

    Looking forward to help you.

    Hello,

    We have replied to the other ticket you created:
    https://support.rankmath.com/ticket/forcus-key-words/?view=all#post-65634

    I am closing this one so we can communicate on a single ticket.

Viewing 5 replies - 1 through 5 (of 5 total)

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