URGENT: The Shop page on my website doesn’t work due to plugin issues

#500325
  • Resolved Kat Green Rebel

    3 years, 4 months ago

    Rank Math free

    Hi. Recently, the Shop page stopped working on my website, and it simply loads a blank page. I got in touch with my host (Bluehost) and they told me that there is an issue with the Rank Math plugin. Here’s what they sent me:

    [20-Dec-2022 19:54:18 UTC] PHP Fatal error: Uncaught Error: Class ‘RankMath\Module\Base’ not found in /home1/vxasmcmy/publichtml/pillowrebelscomau/wp-content/plugins/seo-by-rank-math/includes/modules/instant-indexing/class-instant-indexing.php:25
    Stack trace:
    #0 /home1/vxasmcmy/publichtml/pillowrebelscomau/wp-content/plugins/better-payment/vendor/composer/ClassLoader.php(571): include()
    #1 /home1/vxasmcmy/publichtml/pillowrebelscomau/wp-content/plugins/better-payment/vendor/composer/ClassLoader.php(428): Composer\Autoload\includeFile(‘/home1/vxasmcmy…’)
    #2 [internal function]: Composer\Autoload\ClassLoader->loadClass(‘RankMath\Instan…’)
    #3 [internal function]: splautoloadcall(‘RankMath\Instan…’)
    #4 /home1/vxasmcmy/publichtml/pillowrebelscomau/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php(480): classexists(‘RankMath\Instan…’)
    #5 /home1/vxasmcmy/publichtml/pillowrebelscomau/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php(461): RankMath\Module\Manager->loadmodule(‘instant-indexin…’, Objec in /home1/vxasmcmy/publichtml/pillowrebelscomau/wp-content/plugins/seo-by-rank-math/includes/modules/instant-indexing/class-instant-indexing.php on line 25

    You plugin : seo-by-rank-math, better-payment is causing the issue.

    Can you please help me fix this? This is super urgent, since it’s my online store and it’s Christmas now!

    Thank you very much.

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Please share your website URL in the sensitive data section so we can login to the admin dashboard.

    Looking forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘URGENT: The Shop page on my website doesn’t work due to plugin issues’ is closed to new replies.