URGENT – Redirects stopped working last 2-3 days

#61465
  • Resolved Jim Kollias

    4 years, 7 months ago

    Rank Math free

    Hello there. The redirections seem to have a problem.

    A pin of mine on Pinterest is ranking and all of sudden when clicking on it takes me to the homepage instead of the actual post.
    That means the redirection I have made isnt working.

    This is the pin: https://pinterest.com/pin/729090627162107411/

    You can see the title of the pin says HOME because it was redirecting to Homepage for some reason. The actual title is HOW TO LOSE WEIGHT FOR SKINNY WOMEN WITH A FAST METABOLISM.

    And this has happened with some other pins too.

    I didn’t want to lose my rankings so I downloaded another the 301 Redirects plugin and created the same 10 redirections I had and now the pin I mentioned sents people to the actual post.

    Guys I don’t want to use a different plugin for redirections though. Why did the redirections on RankMath stopped working?

    Should I give you access to my site?

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Jim Kollias

    4 years, 7 months ago

    Rank Math free

    I now use Redirections PLUGIN and the redirections work. But they don’t work on RankMath….

    Is there a bug with the plugin?

    Jim Kollias

    4 years, 7 months ago

    Rank Math free

    Does this error I see in my site has to do anything with it?

    SEE HERE —> https://ibb.co/tKBprtg

    • This reply was modified 4 years, 7 months ago by Jim Kollias.
    Alberto

    4 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    No, that warning is not related to your issue. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jim Kollias

    4 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jim Kollias

    4 years, 7 months ago

    Rank Math free

    Just keep in mind that I have disabled the RankMath redirections module and the one active is Redirections plugin. (Found in Tools -> Redirection)

    I did that because I have many people on my site and I didn’t want to direct them to the wrong page.

    • This reply was modified 4 years, 7 months ago by Jim Kollias.
    Alberto

    4 years, 7 months ago

    Rank Math business

    Hello,

    I checked your issue and I found what was happening. You had a redirection from how-to-gain-weight-for-skinny-women-with-a-fast-metabolism to how-to-gain-weight-for-skinny-women but that URL (/how-to-gain-weight-for-skinny-women/) doesn’t exist so Rank Math applied the fallback you ave set for 404 errors: redirect to the homepage.

    I disabled that redirection and everything seems to be working fine now, could you check it?

    Looking forward to help you.

    Jim Kollias

    4 years, 7 months ago

    Rank Math free

    Thanks for your time but that’s not it. I changed the specific url (thats why it doesnt exist) but there are also 9 more that don’t work. And I know that these URLs exist. For some reason, the redirections just doesn’t work on RankMath.

    I just tested in another link that exists. So they just don’t work.

    Nevermind though I use the Redirections plugin now and it works so I ‘ll stick with that.
    I actually prefer it more on that matter.

    I just wonder. Does redirection on RankMath work for everyone else? If yes, then most probably there is a conflict in my site.

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Rank math redirection work fine from my installation. If you wish to use stand-alone redirection, please head over to Rank math dashboard and disable redirection module to avoid conflicts.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    4 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘URGENT – Redirects stopped working last 2-3 days’ is closed to new replies.