urgent – my media pdf links all redirect to my homepage

  • hi. I have a site using the Divi theme. I installed Rank Math today replacing Yoast. I have around 600 pdfs saved in the media library, and many tables in my site with links to these pdf’s. I use the Tablepress plugin.

    With Yoast installed, these links used to open up the pdfs in a new window, now they all redirect to the homepage.

    When I switch off the redirection setting they dont open at all. Can you help me resolve this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi

    I could not wait any longer so I have reverted back to Yoast

    Hello,

    We are sorry to hear that.

    Let us know when you have Rank math active again and if the issue is still there so we can help you.

    Looking forward to helping you. Thank you.

    ​​​​​​

Viewing 4 replies - 1 through 4 (of 4 total)

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