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Dear RankMath Team,
I hope this message finds you well. My name is Anurag, representing beatroute.io, and we have been using RankMath for the past few years. Currently, we are encountering an issue with the integration of RankMath and Elementor page builder.
The problem arises when I edit my landing pages using Elementor and hit the publish button. Subsequently, RankMath creates a new URL for the page. For instance, our old page URL is: https://beatroute.io/careers/. However, after updating the landing page with Elementor, a new URL is automatically generated, like: https://beatroute.io/new-career/ (please note that this URL is used for illustration purposes only).
The issue is that the exact URL (https://beatroute.io/careers/) is resulting in a 404 error. This is a critical matter for us, and we would appreciate it if you could look into it urgently.
Your prompt attention to this matter is highly important for the proper functioning of our website. We value your support and assistance in resolving this issue.
Thank you for your understanding and cooperation.
Best regards,
Anurag
beatroute.io
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Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Urgent: Issue with RankMath and Elementor Integration’ is closed to new replies.