urgent! general setting error

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  • Hi,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Sounds like your web server doesn’t have enough resources to complete the request.

    Please ask your web hosting and ask them to increase PHP memory, execution, and variables limit.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hi,
    my web hosting provide has increase PHP memory, execution, and variables limit and change PHP version to 7.3

    to make you clear:

    I can save change in all section in Rank Math except general section, even though I did not change or adjust anything in general setting, when I press save change, it bring me to 404 not found page

    can i send video to you? so you can see what i mean

    Hello,

    Yes, of course. you can record and share with us a video with Loom (http://loom.com/), it is a free tool and really use to use.

    Once you have the video URL, just add it to the Sensitive Data section and we will check it.

    Looking forward to help you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

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