Urgent. 1st time user. My site is no longer online.

#74615
  • Resolved Jay Cox

    4 years, 3 months ago

    Rank Math free

    Hello. While I was using Rank Math something happened that made the site go blank. First time user. Very nervous that my client’s site is no longer online. Please help.

Viewing 1 replies (of 1 total)
  • Uzair

    4 years, 3 months ago

    Hi Jay,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    If you believe this was caused by Rank Math, please delete the plugin via FTP or ask your web host to do it.

    Then, we can troubleshoot further if your website comes back online after you delete Rank Math. At least we will know what caused it to go down.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Urgent. 1st time user. My site is no longer online.’ is closed to new replies.