Upgrade to the Pro version error message

#757087
  • Resolved Henry Korir

    2 months ago

    Rank Math pro
    Content AI Expert

    I’ve tried to upgrade to Pro but I already purchased the Content Ai. The system wont let me complete the payment. Error message is for me to contact you. How am I supposed to pay for the upgrade to the Pro version if my payment is not accepted?. It is the same form of payment in my account.
    ps: I do not have VPN nor adblockers installed on my computer.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing while trying to upgrade to the Pro version after purchasing Content AI.

    If you are encountering an error message prompting you to contact us, it could be due to various reasons. One common issue could be related to the payment method or the account association.

    To resolve this issue, please ensure the following:

    • Check if your payment method supports USD $ transactions and subscription-based payments.
    • Verify that you are not using a prepaid card.
    • Ensure that international payments are enabled on your payment method.
    • Confirm that your IP is not being masked by a Proxy or VPN.
    • Double-check the email address associated with your account.

    If all the above steps are in order and you are still facing issues, we recommend contacting your bank to approve the payment on your end. Additionally, you can try using a different credit card for the transaction.

    If the problem persists, please provide us with more details or a screencast of the error message so we can assist you further.

    Thank you for your patience, and we look forward to helping you resolve this issue.

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math

    Rakibuzzaman Siam

    2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Upgrade to the Pro version error message’ is closed to new replies.