Upgrade errors

#691078
  • Resolved Frank Spaulding
    Rank Math free

    Went from 1.0.204 to 1..27 and got the following error nearly 100 times.

    (error listed down below in the appropriately labeled sensitive data section)

    I rolled it back to 1.0.205 and got this like a dozen times but it appears to be working.
    (error also listed below as x2)

    So we’re not using 1.0.206 as we updated to it and usually do all updates more or less instantly the night of release. However we had a bad drop in traffic recently and rolled back versions just in case. I loaded 1.0.207 on our test server and had no issues the other day and then on some of our other production sites, also with no issues. So I ran with it on our main site tonight and you see the error. Any assistance would be appreciated. Thanks


    Frank Spaulding Websites | Systems | Support WDW News Today 904-510-0416 

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the inconvenience you’ve faced due to the errors after updating Rank Math. It seems that the update to version 1.0.206 caused the errors, and you had to roll back to version 1.0.205 to resolve the issue.

    It’s great to hear that you tested version 1.0.207 on your test server and some other production sites without any issues. However, when you updated your main site to version 1.0.207, the error reappeared.

    Given the situation, it’s possible that there might be a conflict with another plugin or theme on your main site that is causing the errors. To assist you further, we recommend checking for plugin or theme conflicts by following the steps outlined in our troubleshooting guide here: How to Check for Plugin Conflicts.

    If the issue persists, please open a ticket on our support forum here so our support staff can help you investigate and resolve the issue.

    Thank you for reaching out to us, and we appreciate your understanding as we work to resolve this issue for you.

    Best regards.

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    Rank Math New Features – Roll Back and Beta Testing
    Rank Math Sitemap Issues and Their Fixes » Rank Math
    How to Fix Page Fetch Error Failed: Hostload Exceeded » Rank Math

    The URL your bot suggested was for WP Rocket, not Rank Math SEO.

    We have roughly 59 plugins active at this time, this is the only time your plugin has had this error on install.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ignore the reply from RankBot. This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    I’m the site admin. all plugins are up to date except for yours due to this issue. WP admin for over 10 years so I’m used to digging and debugging, I’ve sent y’all bug fixes in the past for that matter.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Upgrade errors’ is closed to new replies.