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#454862

Resolved tomaslinaresadministrador
1 year, 7 months ago

Rank Math free

Hi, the previous ticket, I cannot get the answer to my question because it says

You do not have permission to view this topic.

therefore i am submitting a new ticket. I signed up for the Pro plan and was charged in my credit card but in the dashboard or account setting it does not reflect that i am not upgrated, can you help me with that please.

i want to send you a screenshot for the payment but you dont have that feature here, please help me with that.

Viewing 4 replies - 1 through 4 (of 4 total)

Anas
1 year, 7 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math.

The previous ticket was opened in the PRO section.

I have moved it to the Free section, you can see the replies to that ticket:
https://support.rankmath.com/ticket/upgrade-29/?view=all

You can share the screenshot of payment using https://imgur.com/

We look forward to helping you.

tomaslinaresadministrador
1 year, 7 months ago

Rank Math free

Here is the proof of payment

[Moved to sensitive data section]

tomaslinaresadministrador
1 year, 7 months ago

Rank Math free

hi, why no one is answering me. That is quite not fair.

Mladen
1 year, 7 months ago

Hello,

Sorry for a little late reply.

From what we can see in our payment processor’s dashboard, your payment has failed and that is why subscription is not active. Could you please try purchasing again?

Thank you!

RankBot
1 year, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘upgrade’ is closed to new replies.