Updating Failed

#23978
  • Resolved Jeremy
    Rank Math business
    Content AI Creator

    I installed RankMAth, went through the setup, made adjustments everywhere and started to make an improvement to the homepage but when I click Update in top right corner it has error message that says “Updating Failed”
    Here is an image:
    https://screencast.com/t/IGbOVMQbMAnd

    I never had this problem updating WP pages until now. I have deactivated another schema plugin that I thought might be causing it but after doing that and clearing the cache it still has this error.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jeremy
    Rank Math business
    Content AI Creator

    It looks like it is only the homepage because other pages are updating

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    ​​​​​​​

    Jeremy
    Rank Math business
    Content AI Creator

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hello Jeremy,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    It seems to be working perfectly fine for us.
    https://i.rankmath.com/CPZPAR

    Did you fix this issue or are there a certain set of steps we need to follow exactly to replicate it?

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Updating Failed’ is closed to new replies.