Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The emails you have mentioned doesn’t have any PRO subscription, can you please contact FastSpring.com and send us a receipt of your purchase so we can verify?
Back to your issue, please add the following filter to your website:
add_filter( 'rank_math/analytics/log_response', '__return_true' );
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.
You can use a tool like dropbox for debug log files and share the generated links here.
Looking forward to helping you.
Thanks Jeremy
This is my proof of purchase Rank Math Pro
Rank Math Team
Hello Roger Spencer,
Thank you for your purchase. Below is your product delivery information.
Manage Your Orders
Your Order
Rank Math PRO
Subscription renews every 1 year. Next charge: 27/6/24 (USD 64.90).
Full Terms and Subscription Management
USD 59.00 x 1
Charges will appear on your bill as FS *rankmath
[moved to sensitive data section]
View Invoice
Tax: USD 5.90
Total: USD 64.90
You have received this email after an order made through FastSpring – an authorized reseller.
The filter has been added to the website. Ran one of the schedule actions. However, when looking into the wp-content/uploads-rank-math/ directory the last file that was logged was from back in July 20 2023. See below for the contents of the file.
There is clearly updating going on though, each day it seems.
——
<?xml version=”1.0″ encoding=”UTF-8″?><?xml-stylesheet type=”text/xsl” href=”//plantspeopleplanet.au/main-sitemap.xsl”?>
<sitemapindex xmlns=”http://www.sitemaps.org/schemas/sitemap/0.9″>
<sitemap>
<loc>https://plantspeopleplanet.au/page-sitemap1.xml</loc>
<lastmod>2023-07-19T23:44:43+00:00</lastmod>
</sitemap>
<sitemap>
<loc>https://plantspeopleplanet.au/page-sitemap2.xml</loc>
<lastmod>2023-07-19T23:10:50+00:00</lastmod>
</sitemap>
</sitemapindex>
Thanks for your consideration
Roger Spencer
Hi Rachel
I am not sure of exactly what it is you want, or how to send it to you.
This (below) is the email notification I received from Rank Math when I made the purchase of Rank Math Pro.
Rank Math SEO Roger Spencer, here is your receipt for the order RANKMATH230627-2530-72252 6/27/2023 20 KB
Do you need the actual attachment because I am not sure how to attach it to this reply?
You have my name, my email (r*********@g******** or, less likely, r************@b**********) and you have my Rank Math order number and date of purchase – isn’t that enough?
I am not trying to game the system, I am trying to get an issue resolved!
I tried the FastSpring web site for a copy of the receipt but the process was too complicated.
Please give me simple instructions on how to get what you want, and how I can send it to you?
Hello,
Thank you for the details as that helped us track down the purchase and if you would like we can merge the accounts to prevent issues in the future. Just let us know if that would work for you.
Regarding the Analytics issues, please make sure that you follow the steps we shared here and share the debugging log generated so we can advise further: https://support.rankmath.com/ticket/updating-data/?view=all#post-610731
This will help us pinpoint exactly where this issue with the Analytics might be coming from and help you get this situation resolved ASAP.
Regarding the timeframes in the Analytics module, the import of data should happen every 3 days in the paid versions of the plugin and when visualizing the data, if the timeframe selected is for 30 days we group the data into 7-day intervals and when you select the timeframe to be 7 days we show the daily data for the last 7 days.
The timeframe can be selected at the top right corner of the Analytics section of our plugin under WordPress Dashboard > Rank Math > Analytics.
Looking forward to hearing back from you.
Hi Team,
Any update on this ticket from a week ago?
Hi,
Added the filter to the website, ran one of the schedule actions. However, when looking into the wp-content/uploads-rank-math/ directory the last file that was logged was from back in July 20 2023. See below for the contents of the file.
I’ve also attached a file to this ticket which includes the screenshot.
Let me know if there’s anything else you need from my end.
——
<?xml version=”1.0″ encoding=”UTF-8″?><?xml-stylesheet type=”text/xsl” href=”//plantspeopleplanet.au/main-sitemap.xsl”?>
<sitemapindex xmlns=”http://www.sitemaps.org/schemas/sitemap/0.9″>
<sitemap>
<loc>https://plantspeopleplanet.au/page-sitemap1.xml</loc>
<lastmod>2023-07-19T23:44:43+00:00</lastmod>
</sitemap>
<sitemap>
<loc>https://plantspeopleplanet.au/page-sitemap2.xml</loc>
<lastmod>2023-07-19T23:10:50+00:00</lastmod>
</sitemap>
</sitemapindex>
Hello,
If the filter was added correctly the Analytics debug log would have been generated on that folder so it seems that the filter was not added correctly on the website.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked your website and found that you had more than 9000+ rank_math/analytics/data_fetch scheduled actions on your site with different scheduled dates. They were running one after one and most likely that’s why you were facing the issue.
We’ve deleted all of them and kept only one scheduled action on your website with a recurrence of 3 days. However, we can see the data is currently appearing on your website. But if you see a huge inconsistency between the data on your Google Account and on Rank Math Analytics then you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi,
The data reported inside Rank Math does not match up with what is reported inside Google Analytics.
Please advise.
Hello,
We have our own way of calculating the difference in the data within the selected time range. Additionally, we also set a 3-day delay so we can effectively compare the data.
Please note that there can be some differences in the data reported by our plugin and the data in your GSC/GA account for the reasons mentioned in this guide:
https://rankmath.com/kb/anaytics-data-differs-from-ga-gsc/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
