Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
Unfortunately, this did not work 🙁 I also did the process of testing the health of the plugins and there are no conflicts there. Any other ideas? Thank you!
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Look forward to hearing from you, thank you!
Hello,
I tried to login into your website’s admin area but the credentials don’t seem to be correct. For the first email ID, the password is shown as incorrect and the second email ID is shown as not registered.
You can have a look at the screenshot in the sensitive data section of this ticket.
Please verify the credentials so that we can investigate further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have just adjusted the login info, thank you for your help!
Hello,
The route used to update the metadata is being blocked by Wordfence.
You can follow this guide to whitelist the plugin in Wordfence: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Thank you for letting me know, but I do not see wordfence installed anywhere on my website. Is it hidden?
Hello,
There is no wordfence that I can find, is there another plugin issue?
Hello,
Thank you for your patience.
Please check the attached screenshot and link in the sensitive URL as that route is being blocked by Wordfence.
In this case, you may need to get in touch with your web host and whitelist the Rank Math routes to save the changes you have made:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
