Hello,
I’m sorry to hear that you are facing an issue with updating the plugin and receiving the error message “Update mislukt: Het pakket kon niet worden geïnstalleerd. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.”
This error usually occurs due to a few reasons, such as issues with the zip file, updating the PRO version while connected to the free account, or not having enough memory on the webserver to unzip and upload the file contents.
To resolve this issue, you can follow the steps outlined in our knowledgebase article on how to fix the PCLZIP_ERR_BAD_FORMAT (-10) error. You can access the article here.
If you’ve already tried these steps and are still facing issues, please let us know by replying to this ticket, and a human agent from our support team will assist you further.
Thank you for reaching out to us!
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Installing Rank Math Plugin Through the WordPress Admin Panel
How to Install Rank Math Using an FTP Client on Your WordPress Website
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you have connected your website to one of the free accounts on Rank Math.
Can you please share the email address of that Free account so we can merge it with your PRO account?
Also, please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
